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Confidential Medical File

[Knot Another Guru] ("we," "our," or "us") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Alberta’s Health Information Act (HIA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).


1. Information We Collect

We may collect the following information:

        • Personal Information: your name, contact details, billing information, and appointment history.
        • Health Information (as defined by Alberta’s HIA): details you provide for nutrition and wellness consultations (e.g., medical history, health concerns, treatment notes).
        • Website Usage Data: IP address, browser type, and pages visited, collected via cookies or analytics tools.

2. How We Use Your Information

We use your information to:

        • Provide nutrition, and other wellness services tailored to your needs.
        • Communicate with you regarding appointments, recommendations, and inquiries.
        • Process payments and issue receipts.
        • Maintain accurate client health records as required by Alberta’s HIA and professional regulations.
        • Improve our website, services, and client experience.
        • Comply with legal, regulatory, or insurance requirements.

 

3. Consent

By providing your personal and health information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal and professional obligations.


4. Disclosure of Information

We do not sell or trade your information. We may share it only in the following cases:

        • With your consent.
        • With third-party service providers (e.g., booking platforms, payment processors) under strict confidentiality agreements.
        • As required by law, court order, or under Alberta’s HIA (for example, mandatory reporting).
        • To protect your health or safety in urgent circumstances.

 

5. Retention of Records

We keep your client and health records for the time required under Alberta’s HIA and professional regulations. After this period, records are securely destroyed or anonymized.


6. Safeguards & Security

We take appropriate technical, administrative, and physical safeguards to protect your personal and health information against loss, theft, unauthorized access, or disclosure. While we use industry-standard measures, no system is completely secure.


7. Your Rights

Under Alberta’s HIA and PIPEDA, you have the right to:

        • Request access to your personal and health information.
        • Request corrections or updates to your information.
        • Withdraw consent for future collection, use, or disclosure (subject to professional and legal requirements).
        • Ask how your information has been used or disclosed.

 

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.


9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact:


Kim Umphrey

Knot Another Guru

6103 Lacombe Way SW, Calgary AB   T3E 5T4
info@knotanotherguru.com
403-797-9858


If you are not satisfied with how we handle your information, you may also contact the Office of the Information and Privacy Commissioner of Alberta:
https://oipc.ab.ca